Terms of Service

Frostline Mechanical & Auto
Last updated: 14 June 2026

Welcome to Frostline Mechanical & Auto. By using our website, submitting a booking request, accepting a quote, or engaging us to carry out work, you agree to the following Terms of Service.

1. About Us

Frostline Mechanical & Auto provides mobile mechanical services, diagnostics, inspections, servicing, repairs and related automotive work in Western Australia.

Business name: Frostline Mechanical & Auto
ABN: 24 804 185 391
Motor Vehicle Repairer Licence: MRB12965
Email: frostlinemechanicalandauto@gmail.com
Phone: 0427 602 172
Location: Perth, Western Australia

2. Services

We may provide services including, but not limited to:

• Logbook and general servicing

• Mobile diagnostics

• Vehicle inspections

• Pre-purchase inspections

• Brake repairs

• Battery and charging system checks

• DPF, scan tool and fault-code related work

• Fleet servicing

• Weekend mobile servicing

• Other mechanical work as agreed

All services are subject to availability, technician assessment, parts availability, safety, access to the vehicle, and suitability of the location.

3. Booking Requests

Submitting a booking request through our website does not guarantee the booking is confirmed. A booking is only confirmed once we contact you and agree on the date, time, location and service required.

We may refuse, cancel or reschedule a booking if:

• The work is unsafe to complete on-site

• The location is unsuitable

• Required parts are unavailable

• The vehicle condition is different from what was described

• The requested repair is not appropriate for mobile work

• Weather, access, safety or other circumstances prevent the work from being completed

4. Quotes and Estimates

Any quote or estimate provided is based on the information available at the time. Prices may change if further faults, extra labour, additional parts, seized components, incorrect information, previous poor repairs, modifications or hidden damage are found.

We will seek your approval before carrying out additional work that changes the agreed price, unless urgent action is required for safety or to prevent damage.

Quoted prices may include parts, labour, GST and call-out fees where applicable. Any inclusions or exclusions will be explained in the quote.

5. Diagnostics and Inspections

Diagnostics and inspections are based on the vehicle’s condition at the time of inspection and the information available during testing.

A diagnostic inspection does not guarantee that every fault will be found immediately, especially where faults are intermittent, hidden, electrical, internal, weather-dependent or require further strip-down testing.

A pre-purchase inspection is a visual and functional inspection only. It is not a warranty, guarantee, roadworthy certificate, engineering certificate or guarantee of future reliability.

6. Customer Responsibilities

You agree to:

• Provide accurate details about the vehicle and the issue

• Ensure the vehicle is accessible at the agreed location

• Provide keys, security codes, locking wheel nut keys and any relevant information

• Ensure there is safe working space around the vehicle

• Make sure the vehicle is not parked in an unsafe or illegal location

• Tell us about any known faults, modifications, previous repairs or safety concerns

• Ensure permission has been given if the vehicle is not owned by you

If we arrive and cannot complete the job due to access, incorrect information, unsafe conditions or customer cancellation, a call-out or cancellation fee may apply.

7. Parts and Materials

Parts may be supplied by Frostline Mechanical & Auto or by the customer if agreed before the job.

Where customer-supplied parts are used:

• We do not warrant the quality, fitment or suitability of those parts

• Extra labour may be charged if the part is incorrect, faulty or difficult to fit

• Any warranty claim for the part must be handled by the customer with the part supplier

• Labour to remove or refit faulty customer-supplied parts may be charged separately

Where we supply parts, manufacturer or supplier warranties may apply in addition to your rights under Australian Consumer Law.

8. Payment

Payment is due on completion of the service unless otherwise agreed in writing.

Accepted payment methods may include bank transfer, card payment, cash or other approved payment methods.

Invoices must be paid by the due date shown on the invoice. Late or unpaid invoices may result in recovery action, additional administration costs, debt collection costs or refusal of future services.

Ownership of supplied parts remains with Frostline Mechanical & Auto until payment has been made in full.

9. Cancellations and Rescheduling

Please provide as much notice as possible if you need to cancel or reschedule.

A cancellation, no-show or call-out fee may apply if:

• You cancel at short notice

• We arrive and the vehicle is unavailable

• Keys are unavailable

• The vehicle cannot be accessed

• The job cannot proceed due to incorrect information supplied

• The site is unsafe or unsuitable

10. Warranty and Consumer Guarantees

Our services come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms limits, excludes or modifies any rights you may have under Australian Consumer Law or any other applicable law.

Where a problem occurs with work performed by Frostline Mechanical & Auto, you must contact us as soon as possible and give us a reasonable opportunity to inspect the vehicle and assess the issue.

Warranty does not apply where the issue is caused by:

• Misuse, neglect or abuse of the vehicle

• Racing, motorsport, overloading or harsh use

• Lack of maintenance

• Customer-supplied parts

• Pre-existing faults

• Unrelated faults

• Further damage caused after the service

• Modifications or non-standard vehicle setups

• Work carried out by another person after our service

• Failure to follow our advice or recommendations

11. Limitation of Liability

To the maximum extent permitted by law, Frostline Mechanical & Auto is not liable for indirect loss, loss of income, loss of business, loss of use, inconvenience, towing costs, hire car costs, accommodation, missed work, missed appointments or consequential loss arising from the use of our services.

This does not limit any rights you have under Australian Consumer Law.

12. Vehicle Safety and Test Drives

You authorise Frostline Mechanical & Auto to start, move and test drive the vehicle where reasonably required for diagnosis, inspection, repair verification or safety checks.

If the vehicle is unsafe to drive, we may refuse to drive it or continue work until the safety issue is addressed.

13. Website Information

The information on this website is general in nature and may change without notice. While we aim to keep information accurate, we do not guarantee that all website content is complete, current or free from errors.

Website content should not be taken as specific mechanical advice for your vehicle unless we have inspected or diagnosed the vehicle.

14. Photos and Media

We may take photos or videos of vehicles, parts, faults or repair work for records, reports, invoices, training or customer communication.

We will not intentionally publish identifying customer details, registration plates or private information without consent.

15. Privacy

We collect personal information only where required to provide services, respond to enquiries, process bookings, issue invoices and communicate with customers.

Personal information may include your name, phone number, email, address, vehicle details and service history.

We will not sell your personal information.

16. Third-Party Links

Our website may contain links to third-party websites. Frostline Mechanical & Auto is not responsible for the content, accuracy, policies or practices of third-party websites.

17. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on our website with the latest updated date.

Continued use of our website or services after changes are posted means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes will be handled under the applicable laws and courts of Western Australia.

19. Contact Us

For questions about these Terms of Service, please contact:

Frostline Mechanical & Auto
ABN: 24 804 185 391
Motor Vehicle Repairer Licence: MRB12965
Email: frostlinemechanicalandauto@gmail.com
Phone: 0427 602 172
Location: Perth, Western Australia